Doug Miller, Founder and CEO
Doug has over 30 years of experience in multifamily. In the 1980’s Doug was an advertising account executive supporting a significant multifamily operator. Then in the late 1980’s he was Director of Marketing for several National Multifamily Housing Council Top 50 and regional management firms. He created his first business, a multifamily marketing consulting firm, in 1996. In 2000, this evolved into SatisFacts Research, a resident feedback and retention service provider for more than 300 management companies. In the process, Doug earned the reputation as the industry's authority on resident retention, employee retention, and reputation management.
His vision, passion and focus on what drives performance (the team, products, clients) have been the foundation of each business he has touched. This plus an amazing team helped elevate SatisFacts to become the largest and most respected firm in its space - with the company growing nearly 800% over fifteen years, including doubling during the Great Recession. SatisFacts won awards for it's innovations, including from The APTS Magazine in 2015.
After selling SatisFacts in 2012 to Internet Brands, owner of ApartmentRatings.com, Doug continued as president until the end of 2015. From 2012-2015, he also helped transform ApartmentRatings.com into an even stronger resource for renters and management companies.
In 2016 Miller created ManagInc and its Everyone Can Win™ Corporate Social Responsibility planning platform. After starting the company, Doug was named to the National Apartment Association’s Charitable Task Force in 2017.
Doug was raised in the Washington, DC area, and relocated to Baltimore in 1996. He is the proud father of two amazing sons. Doug earned his BSBA from Washington University / St. Louis, and MBA from The American University (DC).
chief revenue officer
Joe Summers is recognized as one of the multifamily industry’s most accomplished consultative sales professionals, having developed a reputation for his passion for helping clients achieve success. Prior to joining ManagInc, starting in 1999 Joe served as a sales management executive with industry leaders Zillow, SatisFacts, CallSource, and Primedia (HPC).
Joe began his multifamily career with Primedia and won the HPC Peak Performer award in 2001 and 2002. In 2003 he joined CallSource as Northeast Sales Director and won the Regional Top Performer award for more than 30 months, plus the Annual Sales Top Performer award. Joe accepted the position of VP-Multifamily in 2009, where he built and managed a national sales team. In early 2012 Joe joined SatisFacts as VP-Sales, overseeing sales for the Eastern U.S.; due to his performance, he earned membership in the LLC. Several years after the sale of SatisFacts, Joe joined Zillow as Senior Manager-Rentals, managing the national In-Market and NYC Corporate sales teams.
Joe is a staunch and active supporter of NAA and its affiliates. A self-proclaimed techno-geek, he's been an early adopter and promoter of technologies that streamline workflow, improve business process, and help clients enhance performance. A die-hard family guy, Joe lives in Maryland with his wife Karen and their two sons. An avid sportsman, he can be found on mountain trails, hockey rinks and lacrosse fields when not hunkered down in front of one of his Internet gateway gadgets. Joe graduated in 1998 with a BA in Psychology from Fairleigh Dickinson University - Madison.
Chief Operating Officer
Jen is the multifamily industry’s leading educator and authority on resident retention, employee retention and reputation management. A noted author and highly followed blogger, she has spoken at such industry events as NAA, AIM, Multifamily Social Media Summit and Canada's Landlord WebCon.
Jen got her start in the industry with Shea Properties, a privately held acquisition, development and management company. As Quality Manager, she oversaw loyalty programs, productivity studies, process improvement initiatives, and organizational communication for both the multifamily and commercial divisions. She then founded her own consulting firm, Service Quality Resources, that provided process improvement guidance for healthcare, non-profit and property management industries. In 2008, she joined the SatisFacts Research team as Senior Vice President of Education and Consulting. In that role, Jen led client support and brand management for SatisFacts and ApartmentRatings.com., and provided client resources through resident retention programs, customer service education, action planning, reputation management coaching, content development. In 2017 she joined Doug Miller, her former partner at SatisFacts, as COO of ManagInc; ManagInc is the multifamily industry’s first Corporate Social Responsibility planning platform.
She has served as chair of the Service Quality Division for the American Society for Quality (ASQ) and was named “quality assurance guru of multifamily” by CallSource.
Jen shares her love of travel and the outdoors with her husband and two daughters. They enjoy splitting time between Orange County, California and Boise, Idaho. She earned her BBA Production Operations Management from Boise State University, and MS Quality Assurance from California State University, Dominguez Hills.
Director of marketing
Joanna started her multifamily journey in 2008 as a Leasing Professional with Gables Residential. After joining Grand Peaks Property Management in 2010, she worked her way up to Assistant Property Manager. Joanna quickly discovered her passion for innovative marketing; the marketing plans she implemented for her properties led to significantly reduced resident turnover and improved occupancy rates.
After taking a break in her apartment management career to devote full attention to her family, Joanna joined a Gang – the group of talented minds at Grace Hill, the industry leader in online education. Joanna was part of Grace Hill’s Fun Department (aka Marketing). Joanna served the multifamily industry as a Training Coordinator; in addition, she not only supported all marketing efforts, including managing social media, but also helped to create an Employee Recognition Program. Her track record of magically making “unusual” projects and requests become into a reality, plus her positive and cheerful attitude, earned her the “Fairy” title. Joanna is a master of client communication, takes pride in contributing to a company's culture, and is a big advocate of professional and personal development.
When not working, Joanna enjoys Florida’s weather, where she lives with her husband and daughter.