FOUNDER AND CEO
Doug Miller, ManagInc’s founder and CEO, began his multifamily career in the early-1980s as an ad agency account executive handling property management accounts. Starting in the late 1980s Doug held Director of Marketing positions with several major management companies, including NHMC Top 50 Forest City. He then started his first business in 1996, The Miller Marketing Group, a multifamily marketing consulting firm. In 2000 Doug created SatisFacts; SatisFacts grew to become multifamily’s largest resident and employee feedback, retention and reputation management service provider. After selling SatisFacts in 2012 to Internet Brands, owner of ApartmentRatings.com, Doug remained as president until the end of 2015. From 2012-2015 he helped transform ApartmentRatings.com into an even stronger resource for renters and management companies. In 2016 he created ManagInc, the multifamily industry’s first service provider focused on helping clients becoming more socially responsible, which includes enhancing the focus on the stakeholders who make the company’s success possible.
Doug has earned the reputation as an industry authority on resident and employee retention, education, career development and reputation management. In 2017 he was named to the National Apartment Association’s CSR Committee.
Miller received his B.S.B.A from Washington University - St. Louis and M.B.A. from The American University. A native of Washington DC, Doug moved to Baltimore in 1996. He is the proud father of two amazing sons.
CHIEF OPERATING OFFICER
Jen is the multifamily industry’s leading educator and authority on resident retention, employee retention and reputation management. A noted author and highly followed blogger, she has spoken at such industry events as NAA, AIM, Multifamily Social Media Summit, Multifamily Leadership Summit and Canada's Landlord WebCon. Jen got her start in the industry with Shea Properties as Quality Manager, overseeing loyalty programs, productivity studies, process improvement initiatives, and organizational communication for the multifamily and commercial divisions. She then founded her own consulting firm, Service Quality Resources, that provided process improvement guidance for the healthcare, non-profit and property management industries. In 2008, Jen joined SatisFacts as SVP of Education and Consulting, leading client support and brand management for SatisFacts and ApartmentRatings.com; this included resident retention programs, action planning, customer service education, reputation management coaching, and content development. In 2017 she joined Doug Miller, her former partner at SatisFacts, as COO of ManagInc.
Jen has served as chair of the Service Quality Division for the American Society for Quality (ASQ) and was named “quality assurance guru of multifamily” by CallSource.
Jen shares her love of travel and the outdoors with her husband and two daughters. They enjoy splitting time between Orange County, California and Boise, Idaho. She earned her BBA Production Operations Management from Boise State University, and MS Quality Assurance from California State University, Dominguez Hills.
Prior to joining ManagInc, Jenn was an Account Manager with SatisFacts and ApartmentRatings.com. In that role, she was responsible for the day-to-day management of clients in the Mid-Atlantic and New England regions. Jenn earned a reputation for her dedication to clients, responsiveness, professionalism and attention to detail. Prior to SatisFacts and ApartmentRatings.com, Jenn was a Sales Coordinator at Neschen Americas for ten years. In that role, Jenn assisted the sales team with pricing, inventory, client service, marketing and sales support. She rejoins her former SatisFacts teammates Doug, Jen and Joe. A native of Baltimore, Jenn lives in the city with her husband and son. She’s a huge fan of crossfit, Star Wars and rock and roll.